West Group CapitalResidential & Commercial Lendingquy@westgrpcapital.com714-856-9378

Privacy Policy

Effective date: October 26, 2026

West Group Capital, LLC ("West Group Capital," "we," "us," or "our") is a licensed mortgage broker, NMLS #479649, doing business through NEXA Mortgage, LLC dba NEXA Lending, NMLS #1660690. This Privacy Policy explains what information we collect through westgrpcapital.com, our online forms, phone calls, emails and text messages, how we use it, and the choices you have.

Information we collect

  • Contact details: your name, email address, and phone or mobile number.
  • Property and loan request details: property type and location, purchase price or value, loan amount, timeline, and anything else you share about your scenario.
  • Information you submit on our forms, by email, by phone, or by text message.
  • Basic site usage data: IP address, browser and device type, pages visited, and the date and time of your visit. This is collected by our website hosting provider for security and performance.

How we use your information

  • To respond to your mortgage and home equity requests.
  • To schedule calls and follow up on the request you made.
  • To service a loan request you ask us to work on, including reviewing loan options with lenders.
  • To meet legal, regulatory, and licensing requirements, including record keeping.
  • To keep our website secure and working properly.

How we share your information

  • We share information only with parties needed to process a loan request you asked for, such as lenders, loan processors, credit reporting and verification vendors, and service providers that support our business (for example, email, hosting and messaging providers).
  • We share information when the law requires it, such as with regulators, in response to a subpoena or court order, or to protect our rights.
  • We do not sell your personal information.

Text Messaging (SMS)

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with subcontractors that support our services, such as messaging service providers, only to deliver messages.
  • Text messages from West Group Capital, LLC are sent from (714) 790-9375, (714) 912-7968, (714) 584-6187, (949) 393-7549, (619) 457-6715, (832) 770-6818, and (346) 239-7926.
  • We only text people who agree to receive texts, for example by checking the optional text message consent box on our Inquire form. Consent is not a condition of any purchase or loan.
  • To opt out of texts, reply STOP to any of our texts at any time. For help, reply HELP or call 714-856-9378.
  • Message frequency varies. Message and data rates may apply. Full details are in our SMS Terms.

Financial privacy (GLBA)

  • The federal Gramm-Leach-Bliley Act (GLBA, the privacy law for financial companies) applies to nonpublic personal financial information, such as information you provide when you apply for a loan.
  • If you apply for a loan, that information is handled under GLBA, and you will receive the required privacy notice as part of your application.

Your California privacy rights

  • If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you the right to know what personal information we collect and how we use and share it, the right to delete it, and the right to correct inaccurate information.
  • We do not sell or share your personal information for cross-context behavioral advertising, and we will not treat you differently for using your privacy rights.
  • To submit a request, email quy@westgrpcapital.com with the subject "California Privacy Request," or call 714-856-9378. We will confirm your identity before acting on the request and respond within the time the law allows. You may also use an authorized agent.
  • Some information, such as information covered by GLBA or kept to meet licensing and record keeping rules, may be exempt from deletion.

Data security

  • We use reasonable administrative, technical and physical safeguards to protect your information, including encrypted connections (HTTPS) on this website.
  • No method of sending or storing data is completely secure, so we cannot guarantee absolute security.

How long we keep information

  • We keep information as long as needed to respond to your request and to meet legal, regulatory and licensing record keeping requirements.

Children's privacy

  • This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Other websites

  • Our website links to other sites, such as NMLS Consumer Access. Their privacy practices are their own, so please review their policies.

Changes to this policy

  • When we update this policy, we post the new version on this page and change the effective date at the top.

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